This is a professionally drafted Cancellation Policy written in English. It is designed to be fully compatible with the "Policy 1" (Privacy Policy) you selected earlier.

It covers the legal requirements for the UK (Consumer Rights Act), Saudi Arabia (E-Commerce Law), and Egypt (Consumer Protection Law), ensuring no loopholes while protecting your marketplace model (where you have multiple vendors).

CANCELLATION POLICY - HMSASTORE

Effective Date: February 10, 2026 Last Updated: February 10, 2026

1. Introduction

This Cancellation Policy applies to all orders placed through the hmsastore marketplace, operated by ELSHAIMA B MOHAMMED LTD. We strive to provide a seamless shopping experience while balancing the logistical needs of our Vendors and the rights of our Customers.

This policy is drafted to comply with global standards, including the UK Consumer Rights Act 2015, the Saudi E-Commerce Law, and Egypt’s Consumer Protection Law No. 181/2018.

2. Cancellation by the Customer

2.1 Pre-Dispatch Cancellation (Immediate)

1. Eligibility: You may cancel your order free of charge at any time while the order status is marked as "Pending" or "Processing".
2. How to Cancel: You can request a cancellation directly through your "My Orders" dashboard or by contacting Customer Support immediately.
3. Refund: If the cancellation is successful before the item is handed to the courier, a full refund (100%) including shipping fees will be processed to your original payment method.

2.2 Post-Dispatch Cancellation (In-Transit)

1. Restriction: Once an order status changes to "Shipped", "Dispatched", or "Out for Delivery", it cannot be cancelled as the logistics process has already incurred costs.
2. Procedure: You must receive the item first and then initiate a "Return Request" in accordance with our [Return & Refund Policy].
3. Refusal of Delivery: If you refuse to accept the delivery without a valid reason (e.g., damage), we reserve the right to deduct the shipping costs (both ways) from your refund.

3. Cancellation by Hmsastore or the Vendor

We (ELSHAIMA B MOHAMMED LTD) or our registered Vendors reserve the right to cancel any order under the following circumstances. In such cases, you will receive a full refund and an email explanation.

1. Stock Unavailability: If an item goes out of stock simultaneously with your order placement.
2. Pricing Errors: In the event of a significant typographical error in pricing that renders the transaction commercially unviable.
3. Unverified Payment (Security): If our security systems (mentioned in our Privacy Policy under "Fraud Prevention") flag the transaction as high-risk or if 3D Secure verification fails.
4. Undeliverable Address: If the shipping address provided is incomplete or outside our delivery zones in the UK, Sudan, or GCC.
5. Non-Compliance: If the user is found to be a minor (under 18) or violating our Terms of Service.

4. Non-Cancellable Items (Exceptions)

Regardless of the shipping status, the following items cannot be cancelled once the order is confirmed ("Processing"):

1. Digital Products: E-gift cards, software codes, or downloadable content once sent/delivered.
2. Custom-Made / Personalized Items: Products manufactured specifically for you (e.g., custom prints, engraved jewelry) unless there is a manufacturing defect.
3. Perishables: Food, flowers, or items with a short expiration date.

5. Regional Rights & Cooling-Off Periods

We respect the mandatory consumer laws in your jurisdiction:

1. For UK/EU Customers: Under the Distance Selling Regulations, you have a "Right to Change Your Mind" within 14 days of receipt. However, cancellations during transit remain restricted to ensure logistical safety.
2. For Saudi Arabia (KSA) Customers: In compliance with the E-Commerce Law, you may cancel/return an order within 7 days provided you have not used the product or derived benefit from it.
3. For Egypt Customers: In compliance with Law No. 181/2018, you have the right to return items within 14 days (or 30 days for defects), subject to the item being in its original condition.

6. Refunds and Processing Time

1. Method: Refunds are strictly processed to the Original Payment Method used during purchase to comply with Anti-Money Laundering (AML) regulations mentioned in our Privacy Policy.
2. Timing:
3. Credit/Debit Cards: 5–14 business days (depending on your bank).
4. Digital Wallets: 24–48 hours.
5. Currency: Refunds are issued in the currency of the purchase. We are not responsible for discrepancies caused by bank exchange rate fluctuations.

7. Contact Us

If you wish to request a cancellation or have a dispute regarding a cancelled order, please contact us immediately:

1. Email: shwshwnana83@gmail.com
2. Phone: 07786 873367
3. Address: ELSHAIMA B MOHAMMED LTD, [Insert Registered Address], UK.